Support
Astro Alice is preparing for an iPhone release for adults aged 18 and older in the United States, Canada, Australia and New Zealand. It is not yet publicly available.
For help or a privacy request, email contact@longrifle.ai. Longrifle AI LLC handles support through Proton Mail. Include your iPhone model, iOS version, app version, what you tried and what happened. If helpful, add the approximate time and a screenshot with private details removed. Do not send passwords, sign-in codes, identity tokens, payment-card details, a full diary or another person's birth information.
A reading or chat will not load
Check your internet connection and use the retry shown in the app. If asked to reconnect, open Settings, Account and backup. Reconnecting does not require replacing your local village.
Individual readings in Direct mode are free. Chat, diary, partner mode and Immersive require membership. AI questions also require your permission in Settings, Your data. Declining or turning off that permission stops future AI questions; it does not delete your saved profiles or diary. Reinstalling is not a fix for a service outage or usage limit.
Membership or furniture is missing
Open the shop and choose Restore purchases using the Apple Account that owns the purchase. For membership account recovery, use the Sign in with Apple identity previously linked in Astro Alice. A saved village or furniture layout does not prove purchase ownership.
If membership ends, verified furniture owners can still visit their home and use owned furniture. This home access does not include the wider village, chat, diary or partner mode. If a purchase is still missing after the app's restore result, contact support with the product name and what the app reported. Do not repeatedly buy an item to try to restore it.
Manage subscription renewal through Apple. Signing out, uninstalling or deleting an Astro Alice account does not cancel a subscription or request a refund.
I changed phones or signed in again
Use the same Sign in with Apple identity you previously linked. Signing in recovers account access; it does not automatically download a cloud backup or replace your local village. A guest account without linked sign-in cannot be recovered from a matching name or email address alone.
If the app reports a device recovery issue, follow its displayed recovery instructions or contact support. Keep the existing installation while trying to preserve local records. Do not repeatedly reinstall as a recovery method.
Save or restore a cloud backup
Cloud backup requires a linked account and is manual. In Settings, Account and backup, choose a scope and Save a cloud backup now. A new backup replaces the previous cloud snapshot.
- Village and profiles includes the village, your profile and all saved people's profiles.
- Also include diary and conversations adds diary pages, drafts, check-ins, saved conversations and memories.
To restore a backup you previously saved, choose Check cloud backup, then Download a restore preview. Read the preview before choosing Review and replace local save. Downloading the preview alone does not change this device's save.
A village-only restore replaces the active diary with an empty diary. A local recovery copy can preserve the prior save. Delete all local data also removes recovery copies. Restoring does not grant paid ownership or AI-processing permission. Backup encryption uses server-managed keys; it is not end-to-end encryption.
Delete data or request help without the app
For account and backup actions, open Settings, Account and backup:
- Delete cloud backup removes the current cloud snapshot. Your account, local save, downloaded copies and local recovery saves are separate.
- Delete account and cloud data removes the live account profile and current cloud snapshot and signs this device out. Your local village and permanent purchases are separate.
To remove app-owned village, diary and recovery saves on this device, use Settings, Your data, Delete all local data. It also clears the saved sign-in session. It does not delete cloud records, exports, other devices or Apple's records. If the app reports incomplete local cleanup, use its retry rather than assuming deletion succeeded.
You can request access, correction or deletion by emailing contact@longrifle.ai, even without the app. Describe the request without sending credentials. We verify authority before disclosing information or acting on an account. An email address, name or receipt screenshot alone does not establish account ownership. An unlinked guest who has lost access may not be recoverable.
For more help, visit Account deletion. Apple cleanup, limited security and replay-prevention records, and older operational copies can remain separately from a deleted live account. See Privacy for deletion limits, retention, request handling and complaint routes.