Request account or data deletion

If you cannot use the app, contact Miguel through the monitored support address.

What to include

Tell us whether you want to delete a cloud account, a cloud backup or information in a support message. Include an account reference if you have one and say whether you linked Sign in with Apple. Do not send your password, sign-in codes, payment details, private diary content or identity documents.

What happens next

1. Miguel acknowledges the request and assigns a case reference.
2. We establish that you control the relevant account or information before disclosing or deleting it. A name, email or purchase screenshot alone is insufficient.
3. We confirm the scope, any retained records and the expected completion date.
4. We report the outcome when the request is complete.

Astro Alice is still in development and public customer accounts are disabled. This email intake is available now. The account verification and deletion process for people without the app must pass acceptance before customer access opens. An unlinked guest account cannot be recovered merely by supplying the same name or email.

If you still have the app

Use Settings, Account and backup, then Delete account and cloud data. In-app deletion does not require emailing support. Use Settings, Your data for local cleanup. Uninstalling or signing out does not request cloud account deletion.

Subscriptions and other copies

Deleting an Astro Alice account does not cancel Apple billing. You can manage Apple subscriptions separately and still delete the account immediately.

Local saves, exports, device backups and permanent store purchases are separate from the cloud account. See Privacy for the differences and the remaining pre-launch retention work.